Shipping and return policies for Jitney Music

Return Policy

RETURNS POLICY
Under normal circumstances everything sold by Groove Distribution is non-returnable. All records,
compact discs, magazines, merchandise, etc. whether domestic or imported are sold on a one way,
firm sale, non-returnable basis. However, mis-shipped or defective items are returnable and in certain
instances, on a case-by-case basis we may be able to accept returns on overstocked items.
MISS-SHIPPED / DEFECTIVE ITEMS
Defective items and items sent in error are returnable as long as the following conditions are met:
1A. You must inform us in writing of the miss-shipped item within 5 business days of receiving it. Please
note the item and the invoice number the item appears on.
1B. Please inform us of any defective items you have bought from us as soon as possible. After 90 days
we cannot guarantee being able to take back any defective items you may have received. Please
inform us in writing of the defective item, the nature of the defect, and if possible the applicable
invoice number.
2. You will be faxed a Return Authorization number. Please include this number on the outside of the
box or packaging you use to send the item back to us.
3. Send the item back to us in a timely fashion. “Timely” in this instance means back in our warehouse
no later than two weeks after you have been issued an RA number. Returns received later than two
weeks after they have been approved may be refused. As a matter of policy we do not pay the shipping
charges for any returns.
4. All items must be received by us in the same condition as when they were originally sent out. No
pricing stickers, no shrink-wrapping added or removed, etc. If the goods are not in re-sellable condition
you may not receive full credit for your return or we may simply refuse the return. When returning
defective items, please make sure to note the exact nature of the defect. If we cannot confirm the
defect (or ascertain what the defect is) the item may be returned to you. Defective items will be
exchanged for the same, non-defective item if the item is in stock, otherwise we will issue a credit for
the item.
5. We will issue a credit for the goods returned and accepted no later than 5 business days after we
have received your return. Defective items will only be credited if we cannot replace the item with a
non-defective copy. Goods not accepted for return will be sent back to you at your expense.

Groove Distribution
346 N Justine St #202
Chicago, IL 60607
www.groovedis.com